Who we are
Depth of Light Ltd ("we", "us", "our") is a company registered in England and Wales. Our registered address is First Floor 2, Bond Avenue, Bletchley, Milton Keynes, MK1 1SW. We are the data controller for personal information collected through this website.
Contact us about privacy: info@depthoflight.co.uk or call 07516 762540.
What information we collect
We collect information you provide directly when you:
- Complete a quote request or contact form (name, phone number, email address, postcode, service interest)
- Call us (your phone number may be retained in our call logs)
- Email us
We also collect limited technical data automatically through cookies and analytics (see the Cookie Policy for details).
How we use your information
We use the personal information you provide to:
- Respond to your enquiry and arrange surveys and quotations
- Communicate about your installation (booking, confirmation, aftercare)
- Send service-related communications where you have requested them
- Meet our legal and regulatory obligations (e.g. MCS documentation)
We do not use your information for unsolicited marketing and we do not sell your data to third parties.
Legal basis for processing
We process your personal data under the following lawful bases:
- Contract: When processing is necessary to fulfil a quote or installation contract
- Legitimate interests: Responding to enquiries and running our business
- Legal obligation: Where required by law (e.g. MCS scheme records, tax records)
Who we share data with
We share personal data only where necessary:
- With MCS (Microgeneration Certification Scheme) as required for certification of your installation
- With our engineers and subcontractors who carry out installations (name and address only)
- With Contact Form 7 / email provider for enquiry routing (data stays within EU/UK)
- We do not share data with advertisers, data brokers, or marketing companies
How long we keep your data
- Enquiries that don't convert to an installation: deleted after 12 months
- Customer records (installed customers): retained for 10 years for warranty and legal purposes
- MCS records: retained as required by MCS certification rules
Your rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to processing based on legitimate interests
- Lodge a complaint with the ICO (Information Commissioner's Office) at ico.org.uk
To exercise any of these rights, contact us at info@depthoflight.co.uk.
Cookies
See our Cookie Policy for full details of cookies used on this site.
Changes to this policy
We may update this policy occasionally. Material changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.